Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy with your jewelry, we're here to help with easy returns and exchanges.
📦 Return Policy
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and in the original packaging.
- 30-day return window
- Original condition required
- Original packaging included
- Unworn items only
🔄 Exchange Policy
Need a different size or style? We offer free exchanges within 30 days of delivery. Simply contact us to arrange your exchange.
- Free exchanges within 30 days
- Size and style changes available
- No additional shipping charges
- Quick exchange processing
❌ Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned or exchanged.
- Custom or personalized jewelry
- Sale or clearance items (unless defective)
- Items marked as "Final Sale"
- Damaged or altered items
📋 Return Process
Step 1: Contact Us
Email us at surekhavermakamboj@gmail.com with your order number and reason for return
Step 2: Get Approval
We'll review your request and provide return authorization if eligible
Step 3: Package Item
Securely package the item in its original packaging with all accessories
Step 4: Ship Back
Ship the item to our return address using a trackable shipping method
Step 5: Refund/Exchange
Once received and inspected, we'll process your refund or exchange
💰 Refund Information
Refunds are processed within 5-7 business days of receiving your return. The refund will be issued to your original payment method.
- 5-7 business days processing time
- Refund to original payment method
- Original shipping costs non-refundable
- Return shipping costs customer responsibility
🚚 Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
- Customer pays return shipping
- Trackable shipping recommended
- Insurance recommended for valuable items
- Return address provided upon approval
🔧 Defective Items
If you receive a defective item, please contact us immediately. We'll arrange for a replacement or refund at no additional cost to you.
- Immediate replacement for defects
- No additional shipping charges
- Photos may be requested for verification
- Quality guarantee on all items
❓ Return FAQ
How long do I have to return an item?
You have 30 days from the date of delivery to return your item for a refund or exchange.
What if my item arrives damaged?
Contact us immediately with photos of the damage. We'll arrange for a replacement at no cost to you.
Can I exchange for a different size?
Yes, we offer free exchanges for size changes within 30 days of delivery.
How long does a refund take?
Refunds are processed within 5-7 business days of receiving your return.
Do I need to pay for return shipping?
Yes, customers are responsible for return shipping costs. We recommend using trackable shipping.
📞 Need Help?
If you have any questions about returns or exchanges, please don't hesitate to contact us:
- Email: surekhavermakamboj@gmail.com
- Phone: +91-8396851552
- Response time: Within 24 hours
- We're here to help!